General Return & Refund Policy
Please email firstname.lastname@example.org or call (985)-386-2081 to receive return authorization and an RMA number. All items returned require prior authorization. Any return made without prior authorization will not be credited and returned to the customer.
All returns must be made within 30 days of delivery. All items returned must be in original packaging, packed in the same manner as you received it, and in new condition with a copy of the original invoice. For items received as described, a refund of the final invoice price minus shipping and handling charges will be issued. Buyer is responsible for return shipping costs and for sufficiently packing and insuring returned items unless otherwise agreed upon.
We cannot accept returns for:
- Orders in which 30 days have elapsed since the order was shipped
- Products whose original packaging is damaged or incomplete
- Products that have been used, installed or altered in any way
Electronic Parts Return Policy
Electronic parts and components are not elligible for return if the original packaging has been opened or the components have been installed. Please contact us regarding any issues regarding electrical components.
Propeller Return Policy
Marine Engine Depot, Solas Science & Engineering Co., and Michigan Wheel Corporation do not take part in an outboard exchange policy. Once a propeller has been installed and used in the water, the propeller is no longer returnable for credit or exchange, unless the propeller was incorrectly sized by Marine Engine Depot based on accurate information in regards to engine and boat use.
Engine Return Policy
There is a 15% restocking fee on the return of any complete engine.
All engines are covered by the Marine Power USA warranty policy. Click here for more information on registering your engine for warranty. See below for details.
Base/ParPac Engine Warranty
The warranty period for a Marine Base or ParPac engine is one (1) year parts and bench labor (Maximum Labor $500.00) from the date of sale. Receipt of a properly completed Warranty Registration / Sea Trial form must be received by Marine Power for any warranty claim to be honored.
Complete Engine Warranty
The warranty period for a Complete Marine engine is two (2) years from the date of sale. Receipt of a properly completed Warranty Registration / Sea Trial form must be received by Marine Power for any warranty claim to be honored.
Transmission / V-Drive Warranty
All transmissions and V-Drives include a 1 year warranty.
Engine Parts Warranty
The warranty period is one year from your date of purchase. During the warranty period, we will replace, at our option, any new part that fails due to a defect in materials or workmanship under normal use and service after proper installation. Refunds will only be considered if the defective part is returned along with your original sales receipt within the warranty period.